Policies
Safety and Trust
Effective October 17, 2026 · Last updated October 10, 2026
Here's what HourSide does to support safe, reliable bookings, and what it doesn't do.
HourSide is a marketplace connecting Guests with independently operated restaurant and hospitality spaces.
1. Secure payments
Payments are processed by Stripe. Request to Book places a hold, and you're only charged if the Host accepts.
2. ID and document checks
Hosts and Guests submit a government-issued ID. Some spaces also require a ServSafe certificate or liability insurance, which HourSide staff may review.
3. Clear rules and policies
Every listing shows its rules, capacity and cancellation policy before you book.
4. Support and incident reporting
Report a safety issue, damage or misconduct to support@gethourside.com or (614) 427-3078. In an emergency, call 911 first.
5. What we don't do
HourSide does not inspect every venue, does not insure bookings and cannot guarantee safety. Hosts and Guests remain responsible for their own conduct, permits and insurance.