Lost and Found

Message your Host from the Messages tab as soon as you can. Include the booking, a description of the item and where you last had it. You can attach photos.

If the Host doesn't reply within 24 hours, email support@gethourside.com or call (614) 427-3078 with your booking details.

• Check the space after each booking and set aside anything left behind.
• Message the Guest through HourSide within 24 hours of finding an item.
• Keep found items somewhere safe for at least 14 days.
• Hand perishable food and drinks to the Guest the same day if possible, or dispose of them safely.
• Give cash, IDs, cards, phones and other valuables only to the Guest who booked, after checking their identity.

• Pick up: arrange a time with the Host in Messages. Bring a photo ID that matches your HourSide account.
• Send someone: tell the Host in Messages who will collect it. They must show photo ID.
• Shipping: if the Host agrees, they can ship the item. You pay postage and any packaging costs directly to the Host or by a prepaid label you provide.

Hosts keep items for at least 14 days after the booking. After that, unclaimed items may be donated, recycled or disposed of. Illegal or dangerous items may be handed to the police.

• Keep all lost-item conversations on HourSide so support can help if needed.
• Hosts may not charge a fee to return an item, apart from agreed shipping costs.
• Don't return to the space without arranging a time with the Host.
• Making a false claim for an item may lead to your account being suspended.

Guests are responsible for their own belongings. HourSide and Hosts aren't liable for items that are lost, stolen or damaged, but we'll help connect you with the Host to try to get your item back.