Guest Guidelines

Read and follow the house rules, capacity limit and booked hours. Ask the Host before bringing extra equipment or guests.

Each listing shows its enabled ID, business, ServSafe, COI and insurance requirements before checkout. Required evidence must receive staff approval and remain current through the booking date; uploading a document alone is not approval. Renew expired evidence before booking. Personal-use kitchens also require approved ID and acceptance of the personal-use waiver. Document review does not guarantee safety or mean insurance is included.

Request to Book needs Host acceptance after your card hold. Instant Book confirms through the existing payment process only after all enabled requirements and availability checks pass. Existing confirmed bookings are not cancelled by a later requirements or availability change.

Leave the space as you found it. You're responsible for damage and extra cleaning caused by you or your party. If a Host reports a problem within 48 hours, HourSide reviews it first. You can then pay the charge or dispute it, and HourSide makes the final decision.

A clear photo of you is required before your first booking. Your Host sees it.

Some spaces offer extras like a DJ, private chef or extra chairs. Prices are set by the Host and are added to your total at checkout.

Arrive and leave within your booked time. A no-show counts as a cancellation at the start time. If a late-checkout fee was disclosed for your booking, 0–15 minutes is a grace period, 16–60 minutes is 50% of the Host's full fee, and more than 60 minutes is 100%. Late fees are not automatically charged: HourSide reviews supporting evidence and you can respond before a payment request.

If something isn't as described or feels unsafe, message the Host and email support@gethourside.com right away.